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Managing User Permissions and RolesOur platform offers several different permission levels that you can assign to users depending on what level of access they need. The basic roles include Viewer w...

Setting Up Your API IntegrationWhen you want to integrate our platform with your existing systems you'll need to set up API access which involves several steps that need to be completed in a specif...

Troubleshooting Sync IssuesWhen it stops working, the first thing you should check is whether the connection is still active. Sometimes it gets disconnected and needs to be re-established. You can ...

Configuring Your Analytics DashboardTo get started with your analytics dashboard, you'll need to customize the layout to match your reporting needs. The dashboard builder interface is shown below:A...

How to Reset Your PasswordIf you've forgotten your password, you can reset it by clicking the "Forgot Password" link on the login page. You'll receive an email with a reset link that expires after ...

Finalizing Your Integration SetupNow that you've completed the previous steps, you're ready to finalize the integration. Make sure you have the credentials you generated earlier before proceeding.A...

Exporting Your Data and ReportsThere are **several ways** to export your data from the platform. You can export *individual reports* or bulk export ***all your data*** at once.To export a single re...

Our flexible return policy allows you to return any equipments to us free of charge, from 90 days from purchase. Make sure to send the item(s) back to us in their original wrapping and packaging, a...

Our flexible return policy allows you to return any items back to us from 30 days of purchase. We want to encourage people consider each item before they buy, which is why we don't offer free retur...

If you were charged twice by us, we apologise! Accidents can sometimes happen, and this one is definitely on us. At your earliest convenience, please reach out to our customer service and we will s...